Last updated: 5 February 2026
This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with the Old Packhouse Market project (“OPM”), operated by the Far North Resilient Communities Charitable Trust (“we”, “us”, or “our”).
We are committed to respecting your privacy and handling personal information with care, transparency, and integrity, in line with New Zealand’s Privacy Act 2020.
1. Who we are
The Old Packhouse Market (“OPM”) is a community‑led project focused on protecting and developing a shared community asset in the Far North of Aotearoa New Zealand.
OPM is operated by the Far North Resilient Communities Charitable Trust (“FNRCCT”), a registered charitable trust established to support community resilience, local food systems, and sustainable economic development.
If you have any questions about this policy or your personal information, you can contact us at:
Email: info@resilientcommunitiesfn.co.nz
2. What personal information we collect
We only collect personal information that is reasonably necessary for our work. This may include:
- Your name and contact details (such as email address or phone number)
- Information you provide when you:
- Subscribe to updates or newsletters
- Make a donation
- Register for an event
- Volunteer or express interest in being involved
- Contact us through the website or social media
We do not knowingly collect sensitive personal information unless it is clearly relevant and provided voluntarily.
3. How we collect information
We collect information in the following ways:
- When you enter it directly into our website forms
- When you communicate with us by email or phone
- When you interact with our online platforms (for example, website analytics)
4. How we use your information
We use personal information to:
- Communicate with you about the project
- Provide updates, newsletters, or event information
- Process donations and issue donation receipts (where applicable)
- Respond to enquiries
- Improve how our website and communications work
- Meet legal and reporting obligations
We do not sell or trade personal information.
5. Donations and payments
If you make a donation through our website, payments are processed through trusted third‑party payment providers.
When you donate, your personal and payment information is handled securely and used only for administering your donation, issuing receipts, and keeping you informed about the project. We do not store full card details or sell personal information.
6. Cookies and website analytics
Our website uses cookies and similar technologies to support basic functionality and to help us understand how the site is being used.
This may include:
- Essential cookies that allow the website to function properly
- Analytics tools that provide aggregated, non‑identifying information about site visits and page usage
Cookies do not give us access to your computer, device, or personal identity beyond what you choose to share.
You can choose to disable cookies through your browser settings if you prefer, noting that this may affect how some parts of the site function.
7. Sharing information with others
We may share personal information only where necessary, including:
- With trusted service providers (such as email platforms or payment processors)
- Where required by law
Any third parties we work with are expected to handle personal information responsibly.
8. Overseas disclosure
Some of the services we use (for example, email or analytics tools) may store information on servers outside New Zealand.
When this happens, we take reasonable steps to ensure your information is protected in a way that is comparable to New Zealand privacy standards.
9. How we keep information safe
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure.
Access to personal information is limited to people who need it to carry out our work.
10. Your rights
Under New Zealand law, you have the right to:
- Ask for access to personal information we hold about you
- Ask for corrections if you believe information is incorrect
If you would like to make a request, please contact us using the details above.
11. International supporters
While our project is based in Aotearoa New Zealand, we welcome interest and support from people outside New Zealand.
If you are located overseas, your personal information may be processed or stored using services that operate internationally. We take reasonable steps to ensure that any overseas handling of personal information meets standards that are comparable to New Zealand’s privacy protections.
Where applicable, we also aim to align with internationally recognised privacy principles, including those reflected in the EU General Data Protection Regulation (GDPR), without imposing unnecessary barriers for visitors.
12. Changes to this policy
We may update this Privacy Policy from time to time.
The most recent version will always be available on our website.
13. Contact us
If you have any questions, concerns, or complaints about privacy, please contact us:
Email: info@resilientcommunitiesfn.co.nz
If we cannot resolve your concern, you have the right to contact the Office of the Privacy Commissioner in New Zealand.
We see privacy as part of good stewardship — caring for people, relationships, and trust, just as carefully as we care for the place itself and the future it supports.